COVID-19 Flexible Booking Policy
We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 31st October 2020 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy.
Deposits and Payments
A credit card deposit equivalent to the first nights accommodation is required at the time of booking – Except for stays over the Christmas Holiday Period.
Christmas deposits are 50% of the total booking price.
The park will process a charge against your credit card and send confirmation to the email address supplied. The balance is due on arrival except during Christmas High Season when the balance is payable by the 30th November.
Changes and Cancellations
Changes and cancellations for stays during Mid and High Seasons must be made more than 30 days prior to arrival. If a cancellation is made within 30 days of arrival the deposit will be retained. Cancellations at other times can be made up to 9am on the day before the scheduled arrival. ALL cancellations incur an administration fee of $50.00.
Failure to Notify of Cancellation
If you fail to notify the park owner of your cancellation, or if you do not arrive by 10.00am on the day after your scheduled arrival date, then your booking may be cancelled by the park Owner without any refund to you.
Group bookings are the responsibility of the person making the booking or the person whose surname is used as the group contact. Any misconduct by one or more members of the group may lead to early eviction of the entire group without refund.
Reception hours vary during certain periods of the year. Normal reception hours are 8.00am to 6.00pm. Guests arriving outside these hours should contact the park reception during the above hours to make alternate arrangements. A minimum stay of seven nights applies during Christmas School Holiday’s, a minimum of four nights at Easter, a minimum of three nights on long weekends and a minimum of two nights on other weekends.
Additional fees apply to persons aged three years and over who are staying on sites.
There is no charge for children two years and under.
A day visitor fee applies to all visitors when entering the park.
Guests and day visitors will be required to wear a wristband whilst in the park.
Only one car per site or accommodation will be permitted into the park.
Additional cars etc are to use the car park to the side of the Reception building.
With the exception of medically certified guide dogs, pets are not permitted.
Check-out time is 9.30am for all accommodation and 10.00am for sites. Late check out may be arranged at an additional charge where available.
Check-in times from 2.30 for all accommodation and 1.00pm for sites – this may vary during peak times.
We reserve the right to refuse a booking at any time from any person reasonably believed to:
- Not be the person named on the booking request.
- Not be the person name on the credit card or not be authorised to use that card.
- Not be able to pay for any damages.
- May cause damage to the property of the Park.
- May exhibit socially unacceptable behaviour.
- Be younger than eighteen years and not accompanied by a responsible person over that age.
- Be concealing a dog or other unauthorised animal.
We reserve the right to eject guests from the Park who are deemed by Management to be behaving in a socially unacceptable way: causing damage: disturbing other guests: using unacceptable language or otherwise breaking Park Rules. NO REFUND will be given and charges will apply for any damage caused.